Episode 62: Shannon Salter, Chair at Civil Resolution Tribunal

Daily Matters: The changing face of the legal industry

As Chair of the Civil Resolution Tribunal (CRT), Shannon Salter is pioneering new ways for dispute resolution to take place. Shannon’s advocacy for access to justice and justice reform includes re-envisioning how our justice system operates.

In this episode, Shannon and Clio CEO Jack Newton discuss:

• What CRT does, how it came to be, and why it has seen such strong success
• Why the current legal system is failing to expand access to justice in an effective way
• The potential of technology and online services to revolutionize legal—not replacing lawyers, but acting as a win-win that enables the role legal professionals play to shift
• What a more accessible and equitable system could look like.

Shannon Salter is the Civil Resolution Tribunal’s Chair, and an adjunct professor at the University of British Columbia (UBC) Allard School of Law, teaching administrative law and legal ethics. Shannon was a BC Supreme Court judicial law clerk before practicing civil litigation at a large Vancouver law firm for several years. She has served as a vice-chair of the Workers’ Compensation Appeal Tribunal and as a board member of the College of Registered Nurses of BC. She is currently a commissioner of the Financial Institutions Commission, vice president of the BC Council of Administrative Tribunals, and a board member of the Canadian Legal Information Institute (CanLII).

In 2017, Shannon was named one of the 25 Top Most Influential Lawyers in Canada, and was previously recognized as one of Canada’s New Law Pioneers by the Canadian Bar Association and an Access to Justice All-Star by the National Self-Represented Litigants Project (NSLAP). She is also the 2016 recipient of the Adam Albright Award for outstanding teaching by an adjunct professor. Ms. Salter is a frequent speaker at international conferences on online dispute resolution, administrative law, legal education, and the future of law and technology.