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Developing a Strategy for AI Transformation at Zendesk
Manage episode 418580391 series 3279398
Content provided by Domino Data Labs. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Domino Data Labs or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How do you craft and implement a strategy to transform an organization with AI? Not just to build a growing portfolio of successful AI projects, but to fundamentally re-engineer the organization’s core processes, to radically increase productivity, to overhaul the company’s tech stack, and to prepare it for a future of AI-driven competition.
In this episode, Akshaya Murthy, who leads the AI efforts for Operations at Zendesk joins us to discuss the mandate and toolkit of the AI transformation leader, the importance of strategy for AI impact, the AI transformation efforts at Zendesk, and their successes to date.
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In this episode, Akshaya Murthy, who leads the AI efforts for Operations at Zendesk joins us to discuss the mandate and toolkit of the AI transformation leader, the importance of strategy for AI impact, the AI transformation efforts at Zendesk, and their successes to date.
Join us as we discuss:
- The AI transformation leader: mandate and skillset
- Strategy: the misunderstood and frequently forgotten key to AI impact
- GenAI: the transformation leader’s new best tool for rapid impact
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Manage episode 418580391 series 3279398
Content provided by Domino Data Labs. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Domino Data Labs or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How do you craft and implement a strategy to transform an organization with AI? Not just to build a growing portfolio of successful AI projects, but to fundamentally re-engineer the organization’s core processes, to radically increase productivity, to overhaul the company’s tech stack, and to prepare it for a future of AI-driven competition.
In this episode, Akshaya Murthy, who leads the AI efforts for Operations at Zendesk joins us to discuss the mandate and toolkit of the AI transformation leader, the importance of strategy for AI impact, the AI transformation efforts at Zendesk, and their successes to date.
Join us as we discuss:
…
continue reading
In this episode, Akshaya Murthy, who leads the AI efforts for Operations at Zendesk joins us to discuss the mandate and toolkit of the AI transformation leader, the importance of strategy for AI impact, the AI transformation efforts at Zendesk, and their successes to date.
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- The AI transformation leader: mandate and skillset
- Strategy: the misunderstood and frequently forgotten key to AI impact
- GenAI: the transformation leader’s new best tool for rapid impact
- Process transformation: the goal of AI transformation
76 episodes
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Similar to Data Science Leaders
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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continue reading
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continue reading
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continue reading
Radio Advisory is your weekly download on how to untangle healthcare's most pressing challenges, powered by 40 years of Advisory Board research. Whether it's workforce shortages, industry disruptors, or health equity strategy, we're here to help. Our hosts and seasoned researchers talk with industry experts to equip you with knowledge to confront today’s unanswered questions in healthcare. New episodes drop every Tuesday. | www.advisory.com
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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continue reading
You spend a quarter of your life at work. You should enjoy it! Organizational psychologist Adam Grant takes you inside the minds of some of the world’s most unusual professionals to discover the keys to a better work life. From learning how to love your rivals to harnessing the power of frustration, one thing’s for sure: You’ll never see your job the same way again. Produced in partnership with Transmitter Media.
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