What can artificial intelligence teach you about how to listen?

Deep Listening - Impact beyond words - Oscar Trimboli

Frank Schneider is the CEO of artificial intelligence listening company, Speakeasy AI, whose mission and technology is based upon the premise of listening to understand, not merely respond.

He was born and raised in Philadelphia, a city where listening is equal parts human empathy and survival, Frank spent the bulk of his 22 professional years in roles where active listening is of paramount importance.

Frank has taught elementary, middle and high school and worked with adult 'English as a second language' students fleeing war-torn countries, and teens who were court adjudicated. He has coached basketball players and sales reps, counselled convicted felons, teachers and corporate teams in conflict resolution and peer mediation.

Frank explains the history of listening software, in typed conversations between humans and chatbots. Now we’re speaking vocally to artificial intelligence, famously to assistants like Alexa and Google Home. However, your voice is still transcribed word for word and sent into very similar algorithms to those that powered chatbots. This is listening to transcribe, not listening for meaning or understanding.

Advanced listening AI, that Frank works with, attempts to understand what we're saying from the moment we say hello. Real listening examines the type of language that's being used and also incorporates context. In this way, it should be accurate, helpful and effective at large scale.

Frank also talks about why listening is pivotal to being a basketball coach. No matter how you coach, you’re not playing the game, so you need to listen to your team to get on-the-field knowledge about what’s happening. The players have something to say, so in order to give the best advice, guidance and direction, you need to have their input onboard.

Tune in to Learn

• How software listens differently to humans, but what we can learn ourselves
• Why listening is important for serving others
• Why groups can solve their own problems when they are in a listening environment
• How comedic impressions can provide valuable insight
• The power of software to listen to thousands of conversations simultaneously

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