The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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How Can The Customer Always Be Right?
MP3•Episode home
Manage episode 359467756 series 3020521
Content provided by Adam Sonnhalter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam Sonnhalter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
No offense to Marshall Field, the retailer who is often credited with creating the slogan “The customer is always right,” but give me a break. Following this piece of advice has probably put more small businesses out of business than anything else. We have seen way too many small business owners justify keeping bad customers by quoting this phrase.
…
continue reading
80 episodes
MP3•Episode home
Manage episode 359467756 series 3020521
Content provided by Adam Sonnhalter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam Sonnhalter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
No offense to Marshall Field, the retailer who is often credited with creating the slogan “The customer is always right,” but give me a break. Following this piece of advice has probably put more small businesses out of business than anything else. We have seen way too many small business owners justify keeping bad customers by quoting this phrase.
…
continue reading
80 episodes
All episodes
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