It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Customer success and the modern economy | Pat Calhoun, Eduarda Camacho, and Sheena Iyengar
Manage episode 361335050 series 1443693
Content provided by DisrupTV. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by DisrupTV or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This week on DisrupTV episode 319, we interviewed Pat Calhoun, CEO of Espressive, Eduarda Camacho, Senior Vice President, Customer Success and Chief Customer Officer at BMC and Sheena Iyengar, author of THINK BIGGER: How to Innovate. We discussed customer success, innovation, and the modern economy with conversations about AI, generative AI, virtual agents, Open AI security, brainstorming, and more. DisrupTV is a weekly Web series with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN.
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306 episodes
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Manage episode 361335050 series 1443693
Content provided by DisrupTV. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by DisrupTV or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This week on DisrupTV episode 319, we interviewed Pat Calhoun, CEO of Espressive, Eduarda Camacho, Senior Vice President, Customer Success and Chief Customer Officer at BMC and Sheena Iyengar, author of THINK BIGGER: How to Innovate. We discussed customer success, innovation, and the modern economy with conversations about AI, generative AI, virtual agents, Open AI security, brainstorming, and more. DisrupTV is a weekly Web series with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN.
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
A bootstrappers podcast for founders, entrepreneurs, visionaries and dreamers who are building businesses from the ground up without the taking on debt or selling equity. Here we cover marketing, sales, organization and mindset issues that matter to you
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continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
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