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EMS Underground: How to address citizen complaints
Manage episode 342678802 series 3203450
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EMS Underground is filmed/recorded at 911 studios in Covington, GA.
This episode was originally recorded on 6-27=19 and can bee seen here.
Topic:
In the field of EMS we get citizen complaints that sometimes are valid and sometimes invalid. Tom Kamplain of Georgia Institute of EMS and Charles McFall of Giant Size Team Up sit together to discuss these complaints. They go over the different types of complaints from the perspective of the paramedic, the supervisor, the firefighters, and the citizens themselves. These guys also bring some suggestions on how to address them, how to correct behavior, and refuse to pull punches.
This show records live on www.facebook.com/georgiainstituteofems each week.
Find more of Charles at GiantSizeTeamUp.com and CharlesMcfall.com
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