Customer Success: The Outside-In approach | Andrew Marks on Engati CX

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https://www.linkedin.com/in/andrew-successhacker/

Andrew Marks, Co-Founder, COO & CPO at SuccessHACKER tells us how we can deliver a customer experience that triggers long-term customer loyalty and what milestones should we track. He also stresses if customer success strategies need continuous improvement, and gives us tips to identify the gaps in the delivery of customer success.

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