Delivering Bad News To Staff - Make Difficult Conversations Easier

Enhance.training

Delivering bad news to staff is definitely one of the hardest jobs of being a manager. There is nothing nice about delivering bad news to employees and team members
I explain exactly what to do when giving bad news to employees - during and after sharing bad news.
Delivering bad news to your team at work is going to provoke an emotional response from multiple people. Before delivering bad news get your own emotions under control and rehearse how you are going to handle emotional outbursts.
How to deliver bad news starts with what not to do. Don’t go through pleasantries, take time for small talk, or take ages building yourself up to deliver bad news.
Research from the medical profession shows that the number one factor to how your message will be received is the news-giver’s attitude. Focus on making giving bad news to employees all about them not about you.
Exactly how to deliver bad news to employees I explain in the video in three simple steps. A critical part of communication skills is how you manage your tone of voice and body language. To have effective communication skills, you must be aware of these and be able to control them appropriately.
Before you give bad news understand why you are giving the bad news. Then you are able to answer questions effectively, openly, and honestly. All key when having difficult conversations.
Another big part of how to deliver bad news at work is to manage the emotions of the receipts of the bad news. Allow them to vent and show their emotions. Be empathetic by showing your emotions but stay neutral. Don’t allow those you are giving bad news to start debating decisions they can’t change or influence.
Another vital part of giving bad news to staff is what happens after the bad news. Bad news usually creates uncertainty. How are you going to create as much certainty in the situation going forward. What is your vision for future and how are you going to share this.
If you have any questions on “Delivering Bad News To Staff - Make Difficult Conversations Easier”, please eamil me at enhance.training and I will get back to you.

Jess Coles

Enhance.training

Chapters

1. Intro (00:00:00)

2. How To Deliver Bad News To Team Members To Minimise The Negative Impact (00:01:42)

3. Provide The Context In An Honest And Straight Forward Way (00:03:52)

4. Allow Venting Of Emotions But Minimise Debate (00:05:00)

5. Get The Team Focused On The Future (00:06:14)

6. In Summary (00:07:22)