))
Customer Service vs Client Service: Why does it matter.
Manage episode 411933338 series 3568119
Content provided by Entrepreneur Encounter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Entrepreneur Encounter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
It's time to ditch that old school version of customer service!
Customer and client service are similar in their focus on customer satisfaction, providing assistance and support. However, customer service deals with a broader range of individuals, while client service focuses on building long-term relationships with high-value clients. Client service is more personalized and tailored to the specific needs of the client, resulting in lower turnover rates.
In this episode Dana and Sara discuss the difference between transactional and personalized client service, emphasizing communication, active listening, and valuing the client's perspective. offering practical tips for implementing client service, including defining channels, setting expectations, and providing regular updates.
Takeaways
- Client service focuses on building long-term relationships with a smaller group of high-value clients, while customer service deals with a broader range of individuals.
- Educating clients and building trust are essential components of client service.
- Building meaningful connections and relationships is key to driving business growth through client service.
_______
We’re Dana Johnson and Sara Lowell hosts of Entrepreneur Encounter, a growing and thriving entrepreneur podcast dedicated to soft skills development and we’re so grateful you found us. We started this podcast to invite you into conversations and workshops that are designed to help make you feel more empowered, thrive, and be fulfilled as you reach your entrepreneur goals.
We interview experts and thought leaders so that we can grow our mindset, build better habits and uncover a side of yourself you’ve never seen before.
Click the Subscribe button to help us spread the love with Entrepreneur Encounter.
--
Enroll in The Entrepreneur Encounter Circle to improve your life, connect with a supportive community, and find confidence in your entrepreneur journey: https://tinyurl.com/EECircle
–
Order Our Books:
I'm My Own Boss: A Self-Paced Journal for Entrepreneurs: https://amzn.to/499dfVI
Effective Communication in the Workplace: https://sara.podia.com/effective-communication-in-the-workplace
–
Follow us on Social Media:
Instagram: https://www.instagram.com/entrepreneur_encounter/
Tiktok: www.tiktok.com/@entrepreneurencounter
Facebook Page: https://www.facebook.com/EntrepreneurEncounter
Pinterest: www.pinterest.com/entrepreneurencounter
74 episodes
Share
