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Developing Human-Centered Design Through Customer Empathy
Manage episode 258805736 series 2549559
Content provided by kubracx. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by kubracx or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The utility industry has changed tremendously over the past 20 years—and the utility customer has changed along with it. How can utilities keep up with the times? We asked market research and CX expert, Bill LeBlanc, to discuss how design thinking, customer empathy, and disruption play a key role. Tune in to learn how you can shape your company’s future through better CX.
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Manage episode 258805736 series 2549559
Content provided by kubracx. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by kubracx or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The utility industry has changed tremendously over the past 20 years—and the utility customer has changed along with it. How can utilities keep up with the times? We asked market research and CX expert, Bill LeBlanc, to discuss how design thinking, customer empathy, and disruption play a key role. Tune in to learn how you can shape your company’s future through better CX.
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