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From Chaos to Clarity: Strategies for Unpredictable Times with Joseph Michelli

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Manage episode 381593128 series 2944968
Content provided by Aransas Savas & Dave Norton, Aransas Savas, and Dave Norton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Aransas Savas & Dave Norton, Aransas Savas, and Dave Norton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Today, we sat down with Joseph Michelli to explore the unprecedented challenges businesses face today, with customer satisfaction at a 17-year low despite the growing emphasis on customer experience. Listen in to learn actionable insights for experience strategists and business owners, including a clear roadmap to navigating these volatile, uncertain, complex, and ambiguous (VUCA) times. Discover how to build trust, exceed customer expectations, and create lasting loyalty by crafting exceptional customer journeys, adapting to multiple possible futures, and simplifying your channel strategy for maximum impact.

  continue reading

89 episodes

Artwork
iconShare
 
Manage episode 381593128 series 2944968
Content provided by Aransas Savas & Dave Norton, Aransas Savas, and Dave Norton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Aransas Savas & Dave Norton, Aransas Savas, and Dave Norton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Today, we sat down with Joseph Michelli to explore the unprecedented challenges businesses face today, with customer satisfaction at a 17-year low despite the growing emphasis on customer experience. Listen in to learn actionable insights for experience strategists and business owners, including a clear roadmap to navigating these volatile, uncertain, complex, and ambiguous (VUCA) times. Discover how to build trust, exceed customer expectations, and create lasting loyalty by crafting exceptional customer journeys, adapting to multiple possible futures, and simplifying your channel strategy for maximum impact.

  continue reading

89 episodes

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