What's Going on With Fan Behavior? Challenges and Solutions

FANCENTRIC - The Fan Journey is the Experience!

COPYRIGHT 2021 BY IIFX
ALL RIGHTS RESERVED
AN IIFX VIRTUAL TOWN HALL EVENT
Recorded on 15 December 2021
On Wednesday, December 15, 2021, the Innovation Institute for Fan Experience (IIFX) hosted a Virtual Town Hall titled “What is Going on with Fan Behavior? Challenges and Solutions.” Leading executives who are successfully producing live events answered questions posed by those attending the event, sharing their insights and some of their best processes and technology practices.
Watch the video to learn how they are creating a safe and secure experience resulting in increased fan participation and revenue.
The Virtual Town Hall event is sponsored by Respondology, a company of 20+ year digital veterans dedicated to making a positive impact through technology by “doing something about the hate and damage produced by people hiding behind the anonymity of social media.”
Fan-related incidents at the Astroworld Festival, EUROS 2020, and a myriad of college and professional sporting events is challenging the best event plans.
The town hall is part of IIFX's FANCENTRIC series of podcasts and forums. FANCENTRIC productions feature visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.
The Virtual Town Hall panel included:
Sean Patterson, Assistant Chief of Police, University of Tennessee
Jim Mercurio, Executive Vice President and GM, San Francisco 49ers/Levi Stadium; IIFX Distinguished Fellow
Professor Chris Kemp, CEO of Mind Over Matter Consultancy Ltd and IIFX Advisor
Vince DiGennaro, Director of Strategic Accounts, BEST Crowd Management
Shaun West, Associate Vice President and Head of Team and Arena Security, Nation Basketball Association
Mario Coutinho, President of the Stadium Managers Association; Vice President of Stadium Operations and Security, Toronto Blue Jays; IIFX Distinguished Fellow
Eileen Williams, Safety Officer, Tottenham Hotspur Stadium; IIFX Distinguished Fellow
Timothy Frederick, Police Sergeant, Las Vegas Metropolitan Police Department, Events Planning Section
Lou Barani, Global Terrorism Risk Consultant, AIG
Mark McCourt, author of “Snow Day: Lessons in Leadership and Resilience from Crisis and Mass Casualty Events“ moderated the virtual town hall.

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.