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The Thrift Savings Plan record-keeping system still has functional problems
Manage episode 433016808 series 2701908
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When the Federal Retirement Thrift Investment Board rolled out a new system for managing the T-S-P back in 2022...it didn't go well. Account holders encountered a web site that barely functioned and long wait times for help. Now the Government Accountability Office has released findings on what went wrong even as most … but not all … of the problems are fixed. The director of information technology and cybersecurity at the G-A-O, Jennifer Franks, joins me in studio.
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