The Do's and Don'ts of Crisis Management

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Despite thorough planning and exhaustive preparedness, things can happen spontaneously at a financial institution that are beyond control. So what's the best way to handle a crisis? We ask David Jones, vice president of William Mills Agency and an experienced crisis management professional, about what to do (and what not to do) when a crisis hits.

17 episodes available. A new episode about every 20 days averaging 21 mins duration .