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Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank
Manage episode 330178939 series 3356900
Richard Blank, outsourcing industry leader and the CEO of Costa Rica's Call Center, joins our podcast for an exciting new episode. Christian and Richard discuss what makes a successful phone call, strong corporate culture and leadership, owning engagement through retro gaming, to name a few themes.
Tune in on a new story, one of many twists and turns, while Richard is taking us along his fascinating journey of building and leading one of the largest BPOs of Central America.
50 episodes
Manage episode 330178939 series 3356900
Richard Blank, outsourcing industry leader and the CEO of Costa Rica's Call Center, joins our podcast for an exciting new episode. Christian and Richard discuss what makes a successful phone call, strong corporate culture and leadership, owning engagement through retro gaming, to name a few themes.
Tune in on a new story, one of many twists and turns, while Richard is taking us along his fascinating journey of building and leading one of the largest BPOs of Central America.
50 episodes
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