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The Emotionally Intelligent Leader: Jim Rembach
Manage episode 330178961 series 3356900
Jim Rembach had a long journey in the contact center space, then he got out. He took a few years to realize he wanted back in. So he returned and went all in. Christian sat down with Jim and went back to the basics: how does an emotional intelligence certified specialist go about being a leader in a contact center. Amidst a global pandemic especially. This is First Contact, Stories of the Call Center, Episode 5 of Season 1.
50 episodes
Manage episode 330178961 series 3356900
Jim Rembach had a long journey in the contact center space, then he got out. He took a few years to realize he wanted back in. So he returned and went all in. Christian sat down with Jim and went back to the basics: how does an emotional intelligence certified specialist go about being a leader in a contact center. Amidst a global pandemic especially. This is First Contact, Stories of the Call Center, Episode 5 of Season 1.
50 episodes
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