))
FIR #415: A Staggering Failure of Leadership and Communication
Manage episode 427026701 series 3447469
Content provided by Neville Hobson and Shel Holtz, Neville Hobson, and Shel Holtz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Neville Hobson and Shel Holtz, Neville Hobson, and Shel Holtz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The UK Post Office scandal is a stark example of leadership and communication failures. When a faulty computer system was implemented, it erroneously flagged financial discrepancies, leading to the wrongful conviction of numerous subpostmasters for theft and false accounting. Instead of addressing the software’s errors, the Post Office’s crisis communication strategy focused on concealment and covering up misdeeds. This approach exacerbated the situation and severely damaged the organization’s reputation and trust. In this short midweek episode, Neville and Shel discuss how transparency and accountability should have been the focus of leadership and how other companies’ crises could have been instructive for the Post Office’s leaders.
Links from this episode:
- Opinion: Public relations lessons from the Post Office scandal
- British Post Office scandal (Wikipedia)
The next monthly, long-form episode of FIR will drop on Monday, July 29.
We host a Communicators Zoom Chat most Thursdays at 1 p.m. ET. To obtain the credentials needed to participate, contact Shel or Neville directly, request them in our Facebook group, or email fircomments@gmail.com.
Special thanks to Jay Moonah for the opening and closing music.
You can find the stories from which Shel’s FIR content is selected at Shel’s Link Blog. Shel has started a metaverse-focused Flipboard magazine. You can catch up with both co-hosts on Neville’s blog and Shel’s blog.
Disclaimer: The opinions expressed in this podcast are Shel’s and Neville’s and do not reflect the views of their employers and/or clients.
The post FIR #415: A Staggering Failure of Leadership and Communication appeared first on FIR Podcast Network.
50 episodes
Share
