Sheila Heen: Do the Prep Work

FranklinCovey On Leadership with Scott Miller

Be more prepared for the difficult conversations in your life, thanks to the invaluable insights offered up by Sheila Heen in this episode of On Leadership. The New York Times bestselling author and Harvard Law School professor joins us to discuss how you can more effectively navigate challenging conversations. Sheila emphasizes the need for leaders to be curious, understand their own intentions and the impact of their words, and separate feelings from facts, especially in a virtual or hybrid work environment.

• Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.