Ep 9: Why Smiling Can Change Your Life with Kylie Rae

French Kissing Life

Ever met someone so warm that they're like sunshine in human form? Well Kylie Rae joins us today and her warmth is literally palpable—her story is a testament to the transformative power of a heartfelt smile in the service industry. She joins us to peel back the layers of her career. Kylie's insights are a treasure trove for anyone looking to infuse their leadership with infectious joy and a steadfast commitment to creating memorable experiences.
Kylie is passionate about service excellence and has a background in luxury hospitality. Originally from Lancaster, Pennsylvania, Kylie learned the values of family, community, and kindness through Southern hospitality. With nearly two decades of experience in the hospitality industry, Kylie has developed a training program called "Service with a Smile" focused on infusing positivity and kindness into customer service. She believes in the power of positivity to drive productivity and profitability in business.
Topics covered:

• Impact of changing demographics on companies.
• Importance of cultivating a positive corporate culture that fosters employee engagement, retention, and productivity.
• Significance of providing memorable and personalized experiences as a company.
• Impact of employees' mental health and workplace wellness.
• Significance of service with a smile, creating positive experiences for customers.
• Leadership roles in addressing customer complaints.

Here are some actions you can take whether you have 5 minutes or 50:

• If you have 5 minutes and you have a business, read this article from Harvard that gives you ideas for how to create positive customer experiences.
  • https://professional.dce.harvard.edu/blog/how-to-create-positive-customer-experiences-for-your-business/
• And if you are NOT a business owner, and you have 5 minutes, read this article on the health benefits of smiling, which is something that Kylie talked about.
  • https://www.verywellmind.com/top-reasons-to-smile-every-day-2223755#:~:text=Studies%20have%20shown%20that%20smiling,Smiling%20is%20a%20natural%20drug.
• If you have 50 minutes, check o

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Contact French Kissing Life Podcast

• DM us at @shawnnarstiver on Instagram or Facebook
• Connect with Shawnna Stiver on LinkedIn
• Email us at [e-mail]

I want to hear from you! Share your favorite takeaways, an aha moment you had or a fun emoji that represents this week’s show, along with your Instagram handle or email address and you’ll be entered to win this month’s giveaway!
Until next time, muah!

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Chapters

1. Ep 9: Why Smiling Can Change Your Life with Kylie Rae (00:00:00)

2. Elevate Customer Service Through Positivity (00:00:02)

3. Career Growth and Entrepreneurship Journey (00:12:10)

4. Building a Culture of Kindness (00:19:54)

5. The Power of Positive Service (00:30:55)

6. Creating a Culture of Kindness (00:40:57)

7. Improving Customer Service Quality Control (00:44:49)

8. Spark Joy With Kylie Ray (00:56:32)