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The New Health Care Consumer
Manage episode 258943970 series 1591102
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What will the new consumer of health care look like after the pandemic? What will practices be looking for in "the right patient"? The digital age is going to catch up to practices, a successful group will have to be ready to accommodate patients who've grown up with instant access and digital self-service right from their phones. Phone prompt menus and paperwork in triplicate will not satisfy the digital natives who now make up a large part of the patient population.
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