))
Ep. 14: Enhancing the Customer Journey Through Tailored Shopping Experiences with Shilp Agarwal
Manage episode 374542741 series 3428704
Content provided by Open Voice Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Open Voice Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Shilp Agarwal, Co-Founder and CEO of Blutag, returns for another episode of the Future of Voice Podcast!
The last time Shilp visited the podcast, we discussed the shopping experience and how voice might intersect with that customer journey. While many organizations equate the value of voice solely to the transaction, it’s Shilp’s philosophy that there’s much more value that can be generated aside from just revenue – including tasks and preferences that make up a customer’s shopping behavior. As this type of user-centric data is captured, brands will change how customers build their carts and participate in the overall shopping experience.
Join us as Shilp shares further insight into the customer journey, the role of generative AI in digital commerce and shopping, and the next milestones we’ll see from large language models as they relate to retail and ecommerce.
The Future of Voice Podcast is hosted by Jon Stine, Executive Director of the Open Voice Network, a community of The Linux Foundation.
The Open Voice Network is dedicated to making voice and Conversational AI worthy of user trust. Learn more at openvoicenetwork.org.
16 episodes
Share
