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Ep. 8: Leveraging Conversational Commerce to Build Customer Loyalty with Shilp Agarwal
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Shilp Agarwal, Co-Founder and CEO of Blutag, joins us for Episode 8 of the Future of Voice Podcast.
Nearly everyone who uses the internet is familiar with the various ways brands use data to provide further value to their customers – whether it's through tailored newsletters, abandoned shopping cart reminders, or product recommendations based on purchase behavior. Providing existing customers with value is more important than ever, and finding ways to utilize conversational commerce is at the forefront of customer retention strategies for leading brands. With the rise of smart speakers and conversational AI, customers are now using voice to complete tasks and get things done. Today we look at how brands can use this data to create an elevated customer experience, enhance customer loyalty, and directly impact customer retention revenue.
The Future of Voice Podcast is hosted by Jon Stine, Executive Director of the Open Voice Network, a community of The Linux Foundation.
The Open Voice Network is dedicated to making voice worthy of user trust. Learn more at openvoicenetwork.org.
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