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Good Friction
Manage episode 322972225 series 2342568
Content provided by Tom Cheesewright | Podcast.co. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tom Cheesewright | Podcast.co or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We've spent the last twenty years trying to eliminate friction from the interactions between brands and customers. But is this always the right approach? In this episode we talk about the concept of 'good friction', those moments where you want to slow and deepen the conversation.
137 episodes
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Manage episode 322972225 series 2342568
Content provided by Tom Cheesewright | Podcast.co. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tom Cheesewright | Podcast.co or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We've spent the last twenty years trying to eliminate friction from the interactions between brands and customers. But is this always the right approach? In this episode we talk about the concept of 'good friction', those moments where you want to slow and deepen the conversation.
137 episodes
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Similar to Future-Proof Your Career
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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