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高情商谈判
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谈判，是一种压力下的人际沟通，也是最常见的沟通场景。大到国际纷争，小到讨价还价，都免不了心理和语言的暗战，然而决定谈判结果的关键因素，却是情绪的控制和表达。一旦陷入负面情绪，你的焦点就不再是好好说话，而是保护自己或者攻击对方。
情绪是一种情感体验，应当靠感知，而不是简单地去想象。当他人说了或者做了某些对你而言非常重要的事情，你的情绪就会做出回应，同时伴随着相关思绪、生理变化，甚至做某些事情的冲动。
因此，如何激发谈判对象以及自身的正面情绪才是最大挑战。本书集中探讨了如何借助于正面情绪，争取达成明智的协议，并为大家介绍应对情绪时可能遇到的主要难题，以及构建实务构架，来解决这些难题。这些实务构架并不需要挖掘内心最深处的情感，也不需要操纵其他人的情绪，只是提供了情绪管理的有益建议，现学现用即可。
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