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Delivering Amazing Customer Experiences with Daniel Viduya
Manage episode 361043917 series 3149629
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Join Jeff and Daniel Viduya in this engaging podcast episode as they dive into the importance of authentic customer service.
With Daniel's personal experiences as a customer, they discuss how businesses should prioritize customer experience in all interactions. Learn about the innate behaviors of good manners and empathy, and hear about exceptional customer service experiences.
They also touch on the significance of behavior in customer service and how KPIs can be used to measure it. This podcast emphasizes the value of authenticity and empathy in creating a great customer experience. In addition, they also discuss the importance of failed payment recovery, offering valuable insights on how businesses can turn failed payments into opportunities for improving customer relationships.
Don't miss out on this informative episode!
Connect with Jeff - https://www.linkedin.com/in/jeffkushmerek/
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