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Jay Nathan is passionate about Customer Success and Community
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In this podcast, Jay Nathan, EVP of Higher Logic, talks about how to use Community as a way of scaling customer success.
He also talks about :
- How Community increases NRR
- The community ROI story to the CFO
- Creating an Ecosystem customers feel great about
- Building Self service with Community
- Monitoring your communities will give you an effective product in behavior insights better than anything else
Video version here: https://youtube.com/@infiniterenewals
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