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Episode 30: Kristi Faltorusso - Step up, own your role, and be a force in the Board Room
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Jeff is joined by an ALL FIRED UP top 25 CS Influencer Kristi Faltorusso of Client Success to go over a few items that were hot topics in the hallways and bars of Gainsight Pulse. Kristi wants CS leaders to uplevel their game and protect their team by being powerful executives. Key topics include:
- CS leaders playing the victim instead of leading from the front
- "Asking" for a seat at the executive table
- Owning revenue and renewals
- Budget wars
- USE THE DATA to win your battles - bring the right data insights to make informed decisions
- How to battle proof your org during this economic situation
- Is the QBR dead? Kristi gives her perspective and ideas
- NPS and your Board
and a ton more. This list does not do justice to all of the knowledge drops Kristi did! You can also get more Kristi knowledge here:
https://www.keepingcssimple.com/listen-to-kristi
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