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BART’s Station Ops Manager uses real-world insight to provide smooth commute

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Manage episode 212469136 series 1286509
Content provided by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
It takes a team effort to carry more than 413,000 riders on a typical weekday. On the latest edition of our podcast series “Hidden Tracks: Stories from BART” we meet Operations and Transportation Supervisor Phaethon Brown who oversees all station operations throughout the system. Brown has spent more than 17 years with BART including 13 as a Station Agent. He's one of the few people who has been assigned to every BART station. Those years of service on the front lines of customer service give Brown invaluable insight on how BART really works and what it takes to keep things moving during the commute. Read the transcript: https://www.bart.gov/news/articles/2018/news20180711-1
  continue reading

49 episodes

Artwork
iconShare
 
Manage episode 212469136 series 1286509
Content provided by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
It takes a team effort to carry more than 413,000 riders on a typical weekday. On the latest edition of our podcast series “Hidden Tracks: Stories from BART” we meet Operations and Transportation Supervisor Phaethon Brown who oversees all station operations throughout the system. Brown has spent more than 17 years with BART including 13 as a Station Agent. He's one of the few people who has been assigned to every BART station. Those years of service on the front lines of customer service give Brown invaluable insight on how BART really works and what it takes to keep things moving during the commute. Read the transcript: https://www.bart.gov/news/articles/2018/news20180711-1
  continue reading

49 episodes

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