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Content provided by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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On the front line of customer service: Station Agents see it all

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Manage episode 192492969 series 1286509
Content provided by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Station Agents are the face of BART for many riders but the position might be one of the most misunderstood in the agency. On the latest edition of our podcast series "Hidden Tracks: Stories from BART" we take an in-depth look at Station Agents and the challenges they face on the job. Great customer service is the goal and many times Station Agents must respond to the unexpected. The new podcast explores the various responsibilities Station Agents handle every day and features an extended interview with veteran Station Agent Felicia. Read the transcript here: https://www.bart.gov/news/articles/2017/news20171128
  continue reading

48 episodes

Artwork
iconShare
 
Manage episode 192492969 series 1286509
Content provided by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BART (Bay Area Rapid Transit) and Bay Area Rapid Transit or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Station Agents are the face of BART for many riders but the position might be one of the most misunderstood in the agency. On the latest edition of our podcast series "Hidden Tracks: Stories from BART" we take an in-depth look at Station Agents and the challenges they face on the job. Great customer service is the goal and many times Station Agents must respond to the unexpected. The new podcast explores the various responsibilities Station Agents handle every day and features an extended interview with veteran Station Agent Felicia. Read the transcript here: https://www.bart.gov/news/articles/2017/news20171128
  continue reading

48 episodes

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