Decision making and the consultation process [Episode 11]

Human Centered Management

Decision making is probably one of the most important skill to develop for a leader. It is not an easy thing to do as the world is becoming more volatile, unpredictable, complex and ambiguous. The decision making process in organization has to take into account the change in the global context needs to ensure success over time.

First, we will look at some reasons why we do the things we do? I will present you 6 biases that have an influence on individual and group decision making. I would love to expose the one that blew my mind away as I learned about them. It will help you create better decision making processes in your organization.

Second, I will present you ways to overcome those biases. There are ways to slow down our decision making process to change our perspective which can help to unbiase ourselves.

Third, I will present you the consultation process to facilitate group decision in a ever changing world. This process requires that people involved are knowledgeable in the domain of expertise required to make a decision, that they are impacted by the change and considers others in their decision. They also consult with their peers to ensure that they take into account various perspectives.

Consultation process:

1. Expose the situation = Bring FACTS on the discussions table
2. Expose the goal = why is it important? What could it bring us? What is in for me? What is in for you?
3. Expose the issues = explain the kind of difficulties you face in regard to the decision making
4. Expose the ideas to solve the problem = After collecting information, develop a solution and present it to get feedbacks
5. Ask debiasing questions?

I would love to hear from you. Do you have a story to share with us about biases or the consultation process ? Maybe you have a question? Go ahead and comment below.

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Notes

Biases & Decision Making https://acgraber.com/biases-decision-making/

Think fast and Slow, Daniel Kahneman, https://en.wikipedia.org/wiki/Thinking,_Fast_and_Slow

Predictably Irrational: The Hidden Forces That Shape Our Decisions, Dan Ariely, https://en.wikipedia.org/wiki/Predictably_Irrational

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My gift to you

Analyze your current business situation with 4 different perspectives. Click on the following link: New Perspectives Canvas

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