Awards P2: Exploring Student Satisfaction in Award Programs: A Deep Dive into Measurements, Models, and Impact

Incongruent

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Ever wondered what makes a student tick? What are the factors that lead to a satisfied and motivated learner? Get ready to have these questions answered in our latest episode of the Incongruent podcast with host, Stephen King. We delve into the intricate world of student satisfaction within award programs, dissecting the complex nature of measuring satisfaction and its impact on a student's learning experience. We discuss award events, student satisfaction surveys, and quality models such as SERVQUAL, SERVSERF and HEdSERF, and reveal our proposed model, AWARDSERF.
Stay tuned as we explore the intricate dynamics of student satisfaction based on research findings from India and China, discussing aspects like campus facilities, administrative support, career opportunities, and school reputation. We also tackle the various models and talk about their potential to empower educators and competition organizers. This is not just another podcast episode; this is a journey through the fascinating world of student satisfaction, a deep dive into what makes learning an award-winning experience. So, buckle up and get ready to learn, unlearn, and relearn with us!

Chapters

1. Chapter 1 - Setting the Stage: Evaluating Awards from an Educational Perspective (00:00:13)

2. Chapter 2 - Evaluating Student Satisfaction Scales: India and China (00:03:29)

3. Chapter 3 - Foundations of Service Satisfaction Scales (00:06:27)

4. Chapter 4 - The SERFPERF Model: A Deeper Dive (00:07:46)