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Ep #128 - Jeff Walkley: How Belgravia Leisure's focus on client centricity and inclusion is benefitting their clients, the community and their business
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In this episode, Tracey Newman and Dan Bentley speak with Jeff Walkley, CEO of Belgravia Foundation discussing how his organisation promotes inclusivity and client centricity through programs that support physical activity for people with disabilities and mental health, while also gathering community feedback and evaluating initiatives for long-term sustainability.
Here is a taste of what Tracey, Dan & Jeff cover in the conversation:
- Jeff shares his experience in promoting inclusivity and client centricity in Belgravia Leisure, highlighting the importance of evaluating innovations for long-term benefits.
- Creating programs for people with disabilities and older adults at the university, leading to increased physical activity and happiness.
- How Jeff and his team rapidly developed and scaled a mental health e-learning program for the leisure sector.
- How they partnered with a group of councils in Melbourne to develop a free online program to improve staff awareness of disability inclusion in leisure centers, with over 11,000 workers completing the program.
- Collaborated with competitors in the leisure sector to create a mental health training program.
Links from the episode:
- Belgravia Foundation website: Click here
- Co-design For Impact - Co-design Training: Click here
- The Impacto Consulting website: Click here
- Impacto Consulting on LinkedIn: Click here
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