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Ep #140 - Using inbox automation to free staff up for innovation
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In this episode, Tracey Newman and Dan Bentley speak with Jonathan Clegg and Trevor Harris from Coxswain Alliance, about how they help non-profit organisations automate their email inboxes. This allows staff to spend more time on higher value tasks like customer service and innovation instead of manually sorting through high volumes of emails.
Here is a taste of what Tracey, Dan, Jonathan and Trevor cover in the conversation:
- Automating inboxes to free up time for innovation in not-for-profit organisations.
- How this approach reduces stress and increases productivity.
- Automating email responses for better customer service and better employee experience.
Links from the episode:
- The Coxswain Alliance website: Click here
- The Impacto Consulting website: Click here
- Impacto Consulting on LinkedIn: Click here
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