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Anecdotes from the omnichannel

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Manage episode 281609306 series 2799884
Content provided by DAC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by DAC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Omnichannel was thrust back into the limelight at the tail-end of a crazy year. Why? Because digital is becoming the world's de facto medium for working, socializing, shopping—and engaging with both local businesses and national brands. But what is omnichannel? What *isn't* omnichannel? And have we finally found a topic that Dan finds exciting rather than frustrating? Listen in as Jenna takes the wheel for a whistle-stop tour through:

  • Omnichannel vs. multichannel
  • Omnichannel =/= attribution analysis
  • Dan's delightful bathroom reno
  • Step one: Organizational change
  • Who owns the customer record?
  • "Teach them to yearn for the vast and endless sea"
  • Last, best experiences

LINKS: DAC: "Google's Local Omnichannel Takeover and What it Means for Your Paid Ads" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

  continue reading

19 episodes

Artwork
iconShare
 
Manage episode 281609306 series 2799884
Content provided by DAC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by DAC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Omnichannel was thrust back into the limelight at the tail-end of a crazy year. Why? Because digital is becoming the world's de facto medium for working, socializing, shopping—and engaging with both local businesses and national brands. But what is omnichannel? What *isn't* omnichannel? And have we finally found a topic that Dan finds exciting rather than frustrating? Listen in as Jenna takes the wheel for a whistle-stop tour through:

  • Omnichannel vs. multichannel
  • Omnichannel =/= attribution analysis
  • Dan's delightful bathroom reno
  • Step one: Organizational change
  • Who owns the customer record?
  • "Teach them to yearn for the vast and endless sea"
  • Last, best experiences

LINKS: DAC: "Google's Local Omnichannel Takeover and What it Means for Your Paid Ads" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

  continue reading

19 episodes

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