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CX, customer reviews, and 50 cases of beer: A chat with Jay Baer

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Manage episode 286457039 series 2799884
Content provided by DAC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by DAC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Keynote speaker, best-selling author, advisor to 36 of the Fortune 500, seventh generation entrepreneur, certified barbecue judge, divorce statistician, reformed domain squatter... Jay Baer has seen and done it all, and now he's Inside the Funnel's first ever guest! Join Jenna, Dan, and Nasser as they gleefully pick Jay's brain to reveal priceless insights into customer experience (CX), including:

  • Kansas barbecue vs. Texas barbecue
  • Why do 70% of CX initiatives fail?
  • How online reviews have become the dominant force of our age
  • Quick, clear, and kind: The three levers of CX
  • 600 haircuts, 600 questions
  • Delta Airlines and the coveted customer experience

LINKS: www.dacgroup.com | www.jaybaer.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

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19 episodes

Artwork
iconShare
 
Manage episode 286457039 series 2799884
Content provided by DAC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by DAC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Keynote speaker, best-selling author, advisor to 36 of the Fortune 500, seventh generation entrepreneur, certified barbecue judge, divorce statistician, reformed domain squatter... Jay Baer has seen and done it all, and now he's Inside the Funnel's first ever guest! Join Jenna, Dan, and Nasser as they gleefully pick Jay's brain to reveal priceless insights into customer experience (CX), including:

  • Kansas barbecue vs. Texas barbecue
  • Why do 70% of CX initiatives fail?
  • How online reviews have become the dominant force of our age
  • Quick, clear, and kind: The three levers of CX
  • 600 haircuts, 600 questions
  • Delta Airlines and the coveted customer experience

LINKS: www.dacgroup.com | www.jaybaer.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

  continue reading

19 episodes

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