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29 - Customer success for MSPs - The guide
Manage episode 334036118 series 2999784
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MSPs need a Customer Success process that is scalable, repeatable, documentable, and efficient… with metrics and a system to ensure the customer feels heard. When you concentrate on the people, programs, processes, and products that make a positive impact for your customers, their success guarantees your MSP’s success.
Marnie Stockman wrote the book on customer success for MSPs... literally, and this week she joins Brendan to spell it out.
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