It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Farmers Insurance's Val LaBarba on Transforming Claims
Manage episode 267123607 series 2692830
Content provided by Guidewire. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Guidewire or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Farmers Insurance Head of Digital Transformation and Change Management within the Farmers Claims Team discusses the company's claims transformation, including automating claims processes, omnichannel, and innovative strategies around claims. She also touches on overcoming common challenges that come with driving large-scale changes.
65 episodes
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Manage episode 267123607 series 2692830
Content provided by Guidewire. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Guidewire or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Farmers Insurance Head of Digital Transformation and Change Management within the Farmers Claims Team discusses the company's claims transformation, including automating claims processes, omnichannel, and innovative strategies around claims. She also touches on overcoming common challenges that come with driving large-scale changes.
65 episodes
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Similar to InsurTalk
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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…
continue reading
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