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INT 149: What manners do leaders need today both remotely and in the office?
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During the shutdown, you may have embraced your introverted nature and enjoyed not having to go to the office daily. It was nice not having to deal with people anymore during those two years.
But have you noticed that your people skills have suffered? Did you forget how to hold conversations with others? Do you even remember why it's important to have manners?
In this episode of Int-HER-rupt Podcast, host Linda Yates speaks with Jacqueline Whitmore, an international etiquette expert and founder of the Protocol School of Palm Beach. With 25 years of experience in the field, Jacqueline shares her insights on the significance of manners and etiquette in today's workplace. From listening and embracing differences to making meaningful connections, Jacqueline provides valuable tips for leaders both remotely and in person.
The Value of Manners and Etiquette
● Jacqueline explains that manners and etiquette are not just about formalities like using the proper cutlery or having a firm handshake.
● Manners represent how we treat others, while etiquette encompasses our knowledge and mindfulness.
● These qualities go beyond technical skills and play a crucial role in helping individuals build their personal brand and character.
● Jacqueline asserts that manners and etiquette are essential for getting hired and promoted in the workplace.
Etiquette in Remote Work
● When it comes to remote work, Jacqueline emphasizes the importance of active listening.
● It is a skill that helps leaders connect with their team members, whether in person or online.
● Additionally, embracing differences and maintaining an open mind is crucial to fostering a positive work environment.
● To enhance remote connections, Jacqueline suggests interacting with others on LinkedIn by commenting on their posts, adding value to their lives, and sending articles of interest.
● She emphasizes the need to go beyond superficial engagements and focus on building meaningful relationships.
Etiquette in In-person Meetings
● In face-to-face interactions, Jacqueline reiterates the significance of active listening.
● Leaders who are great listeners outshine others and make a positive impact on their teams.
● Humility and compassion are also vital traits for successful leaders, as they signal respect and care for employees and clients.
● Jacqueline believes that true manners lie beneath the surface and go beyond simple gestures like eye contact and a firm handshake.
Jacqueline's expertise sheds light on the timeless principles of manners and etiquette in the workplace. She emphasizes that being mindful of how we treat others can significantly impact both personal and professional success.
Whether in remote or in-person interactions, active listening, embracing differences, and making meaningful connections are key to fostering positive relationships. Incorporating these principles into our daily lives can enhance our personal brand, build character, and create a harmonious work environment.
"I believe that manners and etiquette are extremely important in the workplace because they not only help you get hired, they also can help you get promoted. And you and I both know that technical skills, just technical skills, account for a very small percentage of why you get a job and keep a job. However, your life skills or soft skills will get you promoted. Those soft skills are tied to your character." -Jacqueline Whitmore
Resources
If this episode connected with you, reach out to Linda and let her know. This podcast is produced by TSE Studios. Check out other podcasts by TSE Studios, including this episode’s sponsor, The Sales Evangelist, helping new and struggling sellers close more deals and achieve their sales goals. Subscribe to the IntHERrupt Podcast so you won’t miss a single show. Find us on Apple Podcast, Google Podcast, Spotify, and Stitcher. Audio created by Ryan Rasmussen Productions.
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