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#ip2life Anna and Nigel - Customer Service Journeys to Business Support Part 1
Manage episode 419550808 series 3554512
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Anna is joined by Nigel Greenwood from Bubul. Nigel has been on a journey from being a Customer Service Consultant to launching software to help Start Ups, SMEs and SME advisers help their businesses grow and succeed. Hear his story here and how IP had a part to play in the adventure...
Please excuse the gremlins in the audio!
You can find out more about Nigel's business support at https://www.bubulexpert.com/
and you can reach out to Nigel at
https://www.linkedin.com/in/ngreenwood/.
Timestamps
0.00 Intro to the show
1.08 Snippet from the show
2.40 Nigel talks about how he was helping with Customer Journeys but couldn't help all the people he wanted to
3.10 He started the business builder but had so many problems he actually gave up
5.48 Another try with a prototype
7.45 Interest from Innovate UK
9.15 Branding
11.35 Involving an IP lawyer
12.10 Nigel shares about when he has his customer journey work copied
13.15 How important protecting IP for business planning
14.01 Nigel's mission to help small businesses
16.05 700+ hacks on the website every day
17.15 Protecting the website software
18.04 Explaining what Bubul does and how it helps people
22.53 Nigel shares his IP takeaways
Part 2 to follow!
Do you want to know more about IP? Check out www.amanyaipcourses.com where you'll be able to discover more about how to become #ipsmart. All the content is checked by legal professionals, but written in everyday language.
Anna's journey in IP started through her protecting her own work as a designer and has grown into her helping adults, young people, students, designers, artists, business owners and entrepreneurs to become IP smart to enable them to protect their dreams.
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