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19: Customer-First Service and Support for Product Teams
Manage episode 176565285 series 1402057
Content provided by Colin Neller and Clear Function. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Colin Neller and Clear Function or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
On this episode, Ben, Daniel, and Stephen discuss the important and often diverse tasks of supporting people using software products. The conversation includes getting feature requests, bug reports, and questions about how best to use the product. The team even dialogues over a specific, recent feature request from a customer via Twitter. Also, what role does empathy play in customer support? Listen in to learn how we manage priorities in a customer-first product business.
##Things Mentioned
For more information, check out our website at clearfunction.com.
Follow us on Twitter at @clearfunction.
40 episodes
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Manage episode 176565285 series 1402057
Content provided by Colin Neller and Clear Function. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Colin Neller and Clear Function or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
On this episode, Ben, Daniel, and Stephen discuss the important and often diverse tasks of supporting people using software products. The conversation includes getting feature requests, bug reports, and questions about how best to use the product. The team even dialogues over a specific, recent feature request from a customer via Twitter. Also, what role does empathy play in customer support? Listen in to learn how we manage priorities in a customer-first product business.
##Things Mentioned
For more information, check out our website at clearfunction.com.
Follow us on Twitter at @clearfunction.
40 episodes
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Similar to It Depends
A podcast about web design and development.
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continue reading
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continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
Join our weekly discussion about how to build top end Angular applications and become an Angular expert. Become a supporter of this podcast: https://www.spreaker.com/podcast/adventures-in-angular--6102018/support.
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continue reading
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Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
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