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What is the difference between an Incident, Problem, Service Request, and Change Requests?
Manage episode 298691211 series 2916799
Content provided by Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition, helpdesk implementation, Ivanti Service Manager architecture, perception, and reporting.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.
32 episodes
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Manage episode 298691211 series 2916799
Content provided by Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition, helpdesk implementation, Ivanti Service Manager architecture, perception, and reporting.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.
32 episodes
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Similar to ITSM Podcast covering Latest Solutions & Best Practices
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
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continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
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continue reading
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Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
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continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
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continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Marc Fennell and a team of people far smarter than him (his words, not ours) take a fun deep dive into how technology is reshaping our lives.
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continue reading
Monday through Friday, Marketplace demystifies the digital economy in less than 10 minutes. We look past the hype and ask tough questions about an industry that’s constantly changing.
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continue reading
Player FM - Podcast App
Go offline with the Player FM app!
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