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How Customer Experience be a Moat for the Startups?
Manage episode 283712201 series 2824779
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- Director, Accelerated Revenue
- CX & Winning Consultant
Sharing his valuable insights on:
- What is Customer Experience (CX), and Why is it so Important?
- Role of Customer Love/Obsession in Investors' Funding, and How can CX help?
- How can CX help SaaS Startups Retain their Customers?
- How Customer Experience be a Strongest Moat for the Startups?
- Case Study of Zappos.com, how they engraved CX as its culture, to eventually get acquired for $1 Bn by Amazon!
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