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Ombud for Short-term Insurance recovered R283-milllion back in insurance complains in 2023.
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Manage episode 425959017 series 2915042
Content provided by Kaya 959. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kaya 959 or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
GUEST – Peter Nkhuna - Senior adjudicator on non-life at the National Financial Ombud Scheme
OSTI ended the 2023 financial year registering 5,6% more new complaints and finalising 1,2% more complaints than in 2022. It ended the year with 12 188 registered complaints, compared to 11 542 in the previous year, and closed 10 534 complaints compared to 10 411 in 2022. Over the last two years, OSTI experienced an increase of around 24% in new registered complaints whilst maintaining the same adjudicative staff complement.
The main reason for keeping the staff complement the same was the risk of potential job redundancies going into the amalgamated scheme and the risk that complaint volumes may again decline as had happened in 2021. Kaya FM
…
continue reading
OSTI ended the 2023 financial year registering 5,6% more new complaints and finalising 1,2% more complaints than in 2022. It ended the year with 12 188 registered complaints, compared to 11 542 in the previous year, and closed 10 534 complaints compared to 10 411 in 2022. Over the last two years, OSTI experienced an increase of around 24% in new registered complaints whilst maintaining the same adjudicative staff complement.
The main reason for keeping the staff complement the same was the risk of potential job redundancies going into the amalgamated scheme and the risk that complaint volumes may again decline as had happened in 2021. Kaya FM
168 episodes
M4A•Episode home
Manage episode 425959017 series 2915042
Content provided by Kaya 959. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kaya 959 or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
GUEST – Peter Nkhuna - Senior adjudicator on non-life at the National Financial Ombud Scheme
OSTI ended the 2023 financial year registering 5,6% more new complaints and finalising 1,2% more complaints than in 2022. It ended the year with 12 188 registered complaints, compared to 11 542 in the previous year, and closed 10 534 complaints compared to 10 411 in 2022. Over the last two years, OSTI experienced an increase of around 24% in new registered complaints whilst maintaining the same adjudicative staff complement.
The main reason for keeping the staff complement the same was the risk of potential job redundancies going into the amalgamated scheme and the risk that complaint volumes may again decline as had happened in 2021. Kaya FM
…
continue reading
OSTI ended the 2023 financial year registering 5,6% more new complaints and finalising 1,2% more complaints than in 2022. It ended the year with 12 188 registered complaints, compared to 11 542 in the previous year, and closed 10 534 complaints compared to 10 411 in 2022. Over the last two years, OSTI experienced an increase of around 24% in new registered complaints whilst maintaining the same adjudicative staff complement.
The main reason for keeping the staff complement the same was the risk of potential job redundancies going into the amalgamated scheme and the risk that complaint volumes may again decline as had happened in 2021. Kaya FM
168 episodes
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