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Liz Herman - Senior Manager of Knowledge, Content, Training at Accenture Federal Services
Manage episode 328888174 series 2998079
Content provided by Enterprise Knowledge. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Enterprise Knowledge or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Enterprise Knowledge CEO Zach Wahl speaks with Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services. Liz has worked to deliver a better customer experience for the US government, enabled by knowledge management, for the past 3 years. She has also established an enterprise-wide knowledge management system aligned with the mission and vision of the USDA Contact Center and GSA IT Modernization Centers of Excellence.
Liz has a PhD in Knowledge Management and is a dynamic leader who transforms complex knowledge into accessible, understandable content for a delightful user experience.
Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.
To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com.
EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/
Contact Us: https://enterprise-knowledge.com/contact-us/
LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/
Twitter: https://twitter.com/ekconsulting
74 episodes
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Manage episode 328888174 series 2998079
Content provided by Enterprise Knowledge. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Enterprise Knowledge or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Enterprise Knowledge CEO Zach Wahl speaks with Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services. Liz has worked to deliver a better customer experience for the US government, enabled by knowledge management, for the past 3 years. She has also established an enterprise-wide knowledge management system aligned with the mission and vision of the USDA Contact Center and GSA IT Modernization Centers of Excellence.
Liz has a PhD in Knowledge Management and is a dynamic leader who transforms complex knowledge into accessible, understandable content for a delightful user experience.
Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.
To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com.
EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/
Contact Us: https://enterprise-knowledge.com/contact-us/
LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/
Twitter: https://twitter.com/ekconsulting
74 episodes
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Similar to Knowledge Cast by Enterprise Knowledge
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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continue reading
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…
continue reading
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…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
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continue reading
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…
continue reading
Each weekday, Marketplace’s Kai Ryssdal and Kimberly Adams make today make sense. Along with our supersmart listeners, we break down happenings in tech, the economy and culture. Every Tuesday we bring on a guest to dive deeper into one important topic. Because none of us is as smart as all of us.
…
continue reading
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