Using Customer-centric Leadership to Accelerate Brand Loyalty with Chris Hood

Lead at the Top of Your Game

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IN THIS EPISODE...

In customer-centric leadership, every decision reverberates with the echo of customer desires, and every strategic move is a testament to their satisfaction. Here, brand loyalty isn't merely a target; it naturally blossoms as a result.

In this episode, we delve into how this transformative approach not only fosters loyalty but also propels brands to unprecedented heights of success, featuring insights from industry expert Chris Hood. With over 35 years of experience, Chris is a prominent figure in fostering customer-centric environments by seamlessly merging customer success with digital strategy. His expertise is underscored by his acclaimed book 'Customer Transformation,' earning him a place among the Top 30 Customer Experience Gurus in 2024.

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Full show notes, links to resources mentioned, and other compelling episodes can be found at http://LeadYourGamePodcast.com. (Click the magnifying icon at the top right and type “Chris”)

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ABOUT CHRIS HOOD:

Chris Hood, an esteemed keynote speaker and strategist, has emerged as a key figure in integrating customer success with digital strategy. With over thirty years of experience fostering business growth, Chris's innovative approach has cemented his status as a leader in cultivating customer-centric environments. As the author of 'Customer Transformation' and an upcoming book on Customer Aspirations, he provides invaluable insights into aligning businesses with the changing demands of their clientele. Recognized as one of the Top 30 Customer Experience Gurus by Global Gurus in 2024, Chris's expertise spans his tenure at Google, where he spearheaded digital strategy initiatives within the Customer Success division and his groundbreaking work in narrative technologies at Fox & Disney.

In 2024, Chris continues pushing boundaries with his Fractional Chief Customer Officer practice, which is dedicated to reshaping organizations into customer-focused entities. His contributions to 'The Chris Hood Digital Show' and advisory roles for innovative companies in the Gaming and AI sectors further highlight his impact on driving digital innovation and customer alignment across diverse industries. Additionally, Chris shares his wealth of knowledge with Southern New Hampshire University students, emphasizing the pivotal intersection of business strategies and technology for achieving customer-centric success.

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WHAT TO LISTEN FOR:

1. What factors contribute to the evolution of customer expectations?

2. How can a culture of customer-centricity be promoted across every organizational level?

3. What is the impact of employee ideas on organizational success?

4. What are the seven stages involved in aligning business value with customer needs?

5. How does customer-centric growth facilitate the transformation of organizations for success at each stage?

6. What is the significance of customer experience in driving business success?

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FEATURED TIMESTAMPS:

[06:55] From Movie Theaters to Digital Frontiers

[09:55] Evolution of Customer Expectations

[12:07] Fostering a Culture of Customer Centricity Across Every Organizational Level

[17:27] The Impact of Employee Ideas on Organizational Success

[21:35] Signature Segment: Chris's entry into the LATTOYG Playbook: A Seven-Stage Strategy for Aligning Business Value with Customer Needs

[27:59] Customer-Centric Growth: Transforming Organizations for Success in Every Stage

[29:56] Power of Customer Experience in Driving Business Success

[33:08] Signature Segment: Chris's LATTOYG Tactics of Choice: Leading with Strategic Decision Making

[38:37] Signature Segment: Karan's Take

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LINKS FOR CHRIS:

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PEOPLE AND RESOURCES MENTIONED:

Forbes Article: The Power of Customer-centric Leadership

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ADDITIONAL RESOURCES FOR YOU:

Overview: The Lead at the Top of Your Game Leadership Development Experience

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