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13. Like a Drawer Full of Pens
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For organizations in trouble and working to launch an improvement initiative, the diagnostic phase is critical. Sometimes, however, that is a very difficult task... partially due to the fact that neglect, conflict avoidance, politics, lack of clarity, or indecision created a mess that is difficult to sort through. I liken this to a "drawer full of pens". The analogy makes sense, trust me.
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