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How Chick-fil-A scales good DNA

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Manage episode 355873095 series 2842386
Content provided by Ian Mathews and Frank Cava, Ian Mathews, and Frank Cava. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Mathews and Frank Cava, Ian Mathews, and Frank Cava or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Chick-fil-A is among the most profitable restaurant chains in history. It routinely ranks #1 in customer service, and individual franchises boast profit margins unfathomable amongst their peers.

Frank recently attended a conference with Chick-fil-A Chairman Dan Cathy. This episode summarizes Cathy's masterclass on building a high-performing culture, hiring and retaining great people, and scaling a world-class profit machine.

  continue reading

135 episodes

Artwork
iconShare
 
Manage episode 355873095 series 2842386
Content provided by Ian Mathews and Frank Cava, Ian Mathews, and Frank Cava. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Mathews and Frank Cava, Ian Mathews, and Frank Cava or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Chick-fil-A is among the most profitable restaurant chains in history. It routinely ranks #1 in customer service, and individual franchises boast profit margins unfathomable amongst their peers.

Frank recently attended a conference with Chick-fil-A Chairman Dan Cathy. This episode summarizes Cathy's masterclass on building a high-performing culture, hiring and retaining great people, and scaling a world-class profit machine.

  continue reading

135 episodes

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