#49 - SALES TIP: You’ve screwed up. Now what?
Manage episode 331352643 series 3281159
Everyone makes mistakes. (And truthfully, if you're not making mistakes... you're not trying hard enough.) So, what do you do when your mistake affects a customer?
You need to act.
But a mistake can be an opportunity. In this 13 minute chat, Brendan and Bob discuss how you should think mistakes and how to respond when they happen. If you do it right, you might even have a better customer relationship.
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75 episodes