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#528: Royal Automobile Club Victoria Shares Strategies to Drive Member Engagement and Retention

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Manage episode 414439450 series 2949245
Content provided by Paula Thomas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paula Thomas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Today’s episode is available both in audio as “Let’s Talk Loyalty” and on video on www.Loyalty TV.

We’re back today in Australia with a brand and business that was founded way back in 1903.

The Royal Automobile Club Victoria offers a variety of products and services for its 2 million members, led by roadside assistance as well as other services such emergency home assistance, travel discounts and benefits, insurance and finance.

To learn how they drive member engagement and retention for this iconic brand, we are joined today by Hayden Hearse, their Marketing Manager responsible for Member Benefits and Loyalty for the Royal Automobile Club Victoria. Hayden, who is also a 2024 ALA Loyalty Awards judge, contributed his expertise to this year's panel.

Please enjoy our conversation.

Show notes:

1) Hayden Hearse

2) Royal Automobile Club Victoria

3) RAIZ invest

4) Watch the full video interview at www.loyalty.tv

  continue reading

551 episodes

Artwork
iconShare
 
Manage episode 414439450 series 2949245
Content provided by Paula Thomas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paula Thomas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Today’s episode is available both in audio as “Let’s Talk Loyalty” and on video on www.Loyalty TV.

We’re back today in Australia with a brand and business that was founded way back in 1903.

The Royal Automobile Club Victoria offers a variety of products and services for its 2 million members, led by roadside assistance as well as other services such emergency home assistance, travel discounts and benefits, insurance and finance.

To learn how they drive member engagement and retention for this iconic brand, we are joined today by Hayden Hearse, their Marketing Manager responsible for Member Benefits and Loyalty for the Royal Automobile Club Victoria. Hayden, who is also a 2024 ALA Loyalty Awards judge, contributed his expertise to this year's panel.

Please enjoy our conversation.

Show notes:

1) Hayden Hearse

2) Royal Automobile Club Victoria

3) RAIZ invest

4) Watch the full video interview at www.loyalty.tv

  continue reading

551 episodes

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