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Cultivating High-Performing Teams Through People-Centric Strategies with Mike Mead, CIO at CNO Financial Group
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Host Anthony O’Donnell is joined by Mike Mead, the Chief Information Officer of CNO Financial Group, in this episode of Life Accelerated. With over 25 years of experience in the insurance and technology industry, Mike has been instrumental in digital transformation initiatives, enabling CNO to adapt and thrive in the rapidly evolving landscape of life insurance and financial services.
Mike shares valuable insights into the role of technology in reshaping the customer experience, streamlining operations, and propelling business growth. The episode delves into CNO's innovative approach to digital transformation, from the intricacies of modernizing customer website tools to the strategic implementation of AI technologies.
Gain valuable perspectives and actionable strategies to navigate the complexities of integrating technology into the heart of your operations as you embark on your own digital transformation journey.
Key Takeaways:
Transforming culture is key. Foster accountability, trust, and fluency in AI across the employee base to accelerate technology growth and ensure long-term success in a digital transformation journey.
Seamlessly merging direct-to-consumer and agent experiences is crucial for meeting consumer expectations and driving success in the life insurance market's digital moment.
Prioritize people over process and technology. Building the right team culture and empowering employees fuels technological advancements and shapes the future of life insurance.
Timestamps
[00:00] Introduction to the episode
[00:12] Mike’s diverse career, global leadership, and looking for opportunity
[06:00] The importance of learning and listening in the first 90 days
[08:07] The challenges with waterfall delivery and departmental segmentation
[11:11] Why insurance companies should focus on enhancing customer experience
[14:48] How launching myhealthpolicy.com was a big success
[18:20] Mike’s big life lesson on accountability
[22:47] Implementing AI fluency for future success
[24:14] Closing
Resources:
Connect with Mike Mead: https://www.linkedin.com/in/mikemead/
Check out CNO Financial Group: https://www.cnoinc.com
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